Terms And Conditions

Gardeners Palmers Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Palmers Green provides gardening and related services to residential and commercial customers. By requesting, booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Client means the person, business or organisation requesting or receiving the services.

Company means Gardeners Palmers Green, the provider of the services.

Services means any gardening, garden maintenance, soft landscaping, clearance, lawn care, hedge trimming, planting, or other related services provided by the Company.

Site means the garden, land or premises at which the Services are to be carried out.

Agreement means the contract between the Client and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides gardening and garden maintenance services within its normal service area, which will be confirmed during the booking process. The exact scope of Services for each visit or project will be agreed in advance with the Client, either verbally or in writing, based on the Client’s requirements and the Company’s quotation.

All work is carried out during normal working hours unless otherwise agreed. Any additional services, variations or extensions requested by the Client that are not included in the original Agreement may incur extra charges, which will be communicated to the Client before the work is carried out wherever reasonably possible.

3. Booking Process

3.1 Initial enquiry

The Client may contact the Company to request a quotation or make a booking for gardening services. The Company may request information about the Site, including size, access, current condition and specific requirements, to provide an accurate quotation or estimate.

3.2 Quotations and estimates

Where possible, the Company will provide a quotation or estimate based on the information supplied by the Client. In some cases, a Site visit may be required before confirming the price. Quotations are normally valid for a limited period, which will be stated at the time of issue, and may be subject to change if the scope of work or Site conditions are different from those originally described.

3.3 Acceptance and confirmation

A booking is confirmed only when the Client accepts the quotation or agrees to proceed and the Company acknowledges that acceptance. Confirmation may be given verbally or in writing, including by message, and from that point the Agreement is formed and these Terms and Conditions apply.

3.4 Recurring services

For ongoing maintenance, the Company and Client may agree a regular service schedule. Unless otherwise agreed, recurring services continue until cancelled by either party in accordance with these Terms and Conditions.

4. Access to the Site

The Client is responsible for providing safe and reasonable access to the Site at the agreed dates and times. This includes access through gates, communal areas, driveways, side entrances or garages as applicable.

If the Company is unable to gain access to the Site or the working area is obstructed due to circumstances within the Client’s control, the Company may charge a call-out fee or a proportion of the agreed fee to cover time and travel costs.

The Client must inform the Company of any hazards, restrictions, shared access arrangements or special instructions relating to the Site before work begins. The Company reserves the right to refuse to carry out Services if it considers the Site unsafe for its personnel or subcontractors.

5. Client Obligations

The Client agrees to.

Provide accurate information about the Site and the work required.

Ensure that pets and children are kept away from the working area for the duration of the visit.

Move any fragile, valuable or obstructive items that could be damaged or hinder the work, unless otherwise agreed with the Company.

Obtain any necessary permissions, consents or approvals from neighbours, landlords, freeholders, management companies or local authorities, including for access, boundary issues and protected trees or hedges.

The Company is not responsible for delays or additional costs arising from the Client’s failure to meet these obligations.

6. Pricing and Payments

6.1 Pricing

Prices may be based on an hourly rate, a fixed price for a specific job, or a recurring service fee, as agreed with the Client. All prices will be communicated before work is carried out. Any additional work requested on the day that falls outside the original scope may be charged at the Company’s prevailing rates.

6.2 Deposits

For larger projects, materials-heavy work or where bespoke items are required, the Company may request a deposit before scheduling the work or ordering materials. Deposits are deducted from the final invoice. In some cases, deposits may be non-refundable if the Client cancels at short notice or after materials have been purchased, as described in the cancellation section below.

6.3 Payment terms

Unless agreed otherwise, payment is due on completion of the Services for one-off visits, or in accordance with an agreed schedule for ongoing contracts. The Company accepts common UK payment methods, which will be confirmed during booking or invoicing.

Invoices state the amount due and the payment due date. If the Client fails to pay by the due date, the Company may suspend further services until payment is received and may charge interest on overdue amounts at the maximum rate permitted by UK law, together with any reasonable costs incurred in collecting overdue sums.

7. Cancellations and Amendments

7.1 Client cancellations

The Client may cancel or amend a booking by giving reasonable notice to the Company. The minimum notice period for cancelling or rescheduling a standard visit is usually 24 to 48 hours, but the required notice will be explained at the time of booking or confirmed in writing where appropriate.

Where adequate notice is not given, the Company reserves the right to charge a cancellation fee, which may be a fixed call-out fee or a percentage of the quoted price to cover lost time and travel costs.

For larger projects and work requiring advance purchase of materials, if the Client cancels after the Company has incurred costs, the Company may retain part or all of any deposit to cover those costs and reasonable administration expenses.

7.2 Company cancellations

The Company aims to attend all bookings as scheduled. However, the Company may need to cancel or reschedule in the event of severe weather, staff illness, safety concerns, unforeseen access problems or other circumstances beyond its reasonable control. In such cases, the Company will inform the Client as soon as reasonably practicable and arrange an alternative date. The Company is not liable for any loss arising from such cancellations or delays, but any deposits paid for work not carried out will either be refunded or applied to a rearranged appointment as agreed with the Client.

8. Weather and Seasonal Conditions

Many gardening tasks are weather and season dependent. The Company reserves the right to adjust, postpone or modify the planned Services if weather conditions make the work unsafe, impractical or likely to cause damage to the garden or equipment. The Company will discuss alternative options with the Client, which may include changing the scope of work on the day or rescheduling the visit.

9. Materials, Plants and Equipment

Unless otherwise agreed, the Company will provide all tools, machinery and standard materials necessary to carry out the Services. Any specific materials, plants or products requested by the Client will be sourced where possible and may require advance payment or a deposit.

The Company will take reasonable care to select healthy plants and suitable materials, but plant growth and survival depend on numerous factors, including soil, weather, pests, diseases and ongoing maintenance. The Company cannot guarantee the long-term performance or survival of plants once they have been supplied and planted, especially where the Client assumes responsibility for aftercare.

All equipment provided by the Company remains the property of the Company and must not be used by the Client or third parties without express permission.

10. Waste Removal and Regulations

10.1 Green waste

The standard service may include collection and tidy piling of green waste, such as grass cuttings, hedge trimmings and small branches, within the Client’s garden or designated area. If the Client requires removal of green waste from the Site, this must be agreed in advance and may incur an additional charge to cover disposal or recycling costs.

10.2 Non green waste

The Company is not obliged to remove non green waste, such as rubble, plastics, metals, old furniture, or construction materials, unless this has been specifically quoted and agreed as part of a garden clearance service. Any such removal will be charged separately and is subject to compliance with relevant waste disposal regulations.

10.3 Legal compliance

The Company will dispose of any waste it agrees to remove in accordance with applicable UK waste and environmental regulations. The Client must not ask the Company to dispose of waste unlawfully. Once waste is properly handed over to a licensed carrier or facility, the Company is no longer responsible for it.

11. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services and will take reasonable measures to protect the Client’s property. The Company holds appropriate insurance suitable for its operations, details of which may be provided on request.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.

Subject to the above, the Company is not liable for.

Minor or cosmetic damage to lawns, borders or surfaces that is reasonably incidental to carrying out gardening work.

Pre existing damage, defects, disease or deterioration of plants, lawns, fences, structures or garden features.

Loss or damage arising from inaccurate information supplied by the Client, including undisclosed underground services, pipes or cables.

Any indirect or consequential loss, including loss of enjoyment, loss of profit or loss of opportunity.

Where the Company is found liable for direct loss or damage, its total liability in respect of any single event or series of connected events shall not exceed the total price paid or payable by the Client for the Services giving rise to the claim, except where UK law does not permit such limitation.

12. Damage to Underground Services and Property

The Client must inform the Company, before work begins, of any known underground services, such as water pipes, gas lines, electrical cables, drainage runs or irrigation systems, as well as any hidden features or structures that may be affected by digging or heavy equipment.

The Company will take reasonable care when working near such services but is not responsible for damage to any service or structure that was not reasonably apparent or disclosed by the Client. Any costs associated with repair of undisclosed services or structures will be the Client’s responsibility.

13. Complaints and Quality of Service

The Company aims to provide a reliable and professional gardening service. If the Client is dissatisfied with any aspect of the work, they should raise the issue with the Company as soon as possible, preferably within 48 hours of the visit where practical. The Company will assess the concern and, where appropriate, may return to the Site to inspect and, at its discretion, rectify the work or offer another reasonable solution.

Raising a complaint does not entitle the Client to withhold undisputed amounts due under an invoice. Any agreed remedies will be provided in line with the Company’s obligations under these Terms and Conditions and applicable UK consumer law.

14. Intellectual Property

Any designs, planting schemes, layout suggestions, photographs or written materials produced by the Company remain the intellectual property of the Company unless specifically transferred in writing. The Client may use such materials only for personal reference in relation to the Services provided and must not reproduce or share them for commercial purposes without the Company’s consent.

15. Privacy and Data Protection

The Company collects and uses certain personal data about Clients, such as names, addresses, and contact details, for the purpose of providing Services, processing bookings, and managing accounts. The Company handles personal data in accordance with applicable UK data protection legislation. Client information is kept secure and is not sold to third parties. It may, however, be shared with subcontractors or suppliers where necessary to deliver the Services.

16. Subcontractors

The Company may, at its discretion, engage suitably qualified subcontractors to perform part or all of the Services. The Company remains responsible for ensuring that subcontracted work meets the standards set out in this Agreement.

17. Force Majeure

The Company is not liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, flooding, storm damage, fire, industrial disputes, public health restrictions, transport disruptions or actions of authorities. In such cases, the Company will notify the Client and will resume performance as soon as reasonably practicable.

18. Variations to Terms

The Company may update these Terms and Conditions from time to time. The version in force at the time a booking is confirmed will normally apply to that booking. Any significant changes affecting ongoing maintenance contracts will be communicated to the Client, and continued use of the Services after such notice will constitute acceptance of the updated terms.

19. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By proceeding with a booking and allowing the Company to commence work, the Client confirms that they have read, understood and agree to these Terms and Conditions.